What types of payment do you accept?
The Packaging Wholesalers accepts the following types of payment:
American Express, Discover, Mastercard, Visa

The Packaging Wholesalers Account (net 30) subject to credit approval.

Click Here for a Credit Application

Net 30 Billing
Do you allow for net 30 payment for online orders?
First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select Net 30 under the payment method portion of checkout.

Credit Accounts
How do I set up my The Packaging Wholesalers Account?
Simply select Credit as your payment method and you will be guided through the automated Packaging Wholesalers Credit signup process.

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Employment
How do I find out about employment with The Packaging Wholesalers ?
Simply click on the Jobs link to see our open positions.

Corporate Headquarters
Where is The Packaging Wholesalers corporate headquarters?
1365-1375 Mitchell Blvd.
Schaumburg, IL 60193
Phone: 1-800-JIT-9121
Map (click here)

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Customer Pick-Up
When can I pick up my order?

Our warehouse is open from Monday - Friday 8:00 a.m. to 4:00 p.m. CST. Please call to confirm your pick up time. Please allow 2 hours after placement of order for customer pickup.

You MUST provide your Packaging Wholesalers Order Number to our
warehouse at time of pickup to be able to receive your order.

Location:
1365-1375 Mitchell Blvd.
Schaumburg, IL 60193
Phone: 1-800-JIT-9121
Map (click here)

Hours of Operation
What are your hours?
Our warehouse is open from 8:00 a.m. to 4:00 p.m. CST.

Location of Warehouse
Where is The Packaging Wholesalers located?
1365-1375 Mitchell Blvd.
Schaumburg, IL 60193
Phone: 1-800-JIT-9121
Map (click here)

Phone/Fax Numbers
How do I contact The Packaging Wholesalers ?
1365-1375 Mitchell Blvd.
Schaumburg, IL 60193

Phone: 1-800-JIT-9121
Fax: 630-736-4410
Email: sales@packagingwholesalers.com or create a new account and start saving today!

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Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).

Account Login ID
In order to place an order through The Packaging Wholesalers, you must create an account. Click here to create a new Packaging Wholesalers shopping account now.

Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.

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Distributor Pricing
The Packaging Wholesalers sells to distributors and offers free delivery ANYWHERE in the continental USA for all orders of $1000 or more!Our patent pending Delivered Procing Program (pat.ID #61371083) allows you to Know your costs and Know your profits before your order is shipped, thus eliminating the guesswork!



Easy Order
How do I use the easy order feature?
Easy order allows you add items to your shopping cart by simply entering in The Packaging Wholesalers model numbers from your catalog. Click "Go" and the product will be added to our shopping cart in the minimum order quantity amount.

Telephone Orders
Customer service representatives are available 7:30 a.m. to 5:30 p.m. CST. Call us at 1-800-JIT-9121.

Minimum Order
Do you have a minimum order?
There is NO minimum dollar amount to place an order.

Simply call our customer service specialists at 1-800-JIT-9121 between 7:30 a.m. to 5:30 p.m. CST.

Cancelling Orders
All orders must be cancelled in writing on your company letterhead. If the order has been pulled for shipment, you will be subject to a 15% restock fee / 20% restocking fee for all janitorial products, mailing tubes and poly bags.

PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.


Requesting a Sample
How do I request a sample?
All sample requests should be sent to samples@packagingwholesalers.com. Please include: The Packaging Wholesalers part number and description, shipping address. Samples that are cased and need to be requested from vendors do require a 3-5 day lead time. A majority of items that Packaging Wholesalers stocks can be sampled; some exceptions are single rolls of machine stretch film, pallet covers, Gaylord Boxes and Lids. The Packaging Wholesalers will not sample more than one of any item ; customers are restricted to three sample requests per week. If you require more than one sample per item , we request that you purchase the minimum of that item. In order to assist in covering costs related to samples: 1.) customer service placing order 2.) warehouse pulling order 3.) warehouse prepping order for shipment or CPU. A $3.50 handling fee per each item requested will be applied.

Special Offers
Do you have any special offers?
The Packaging Wholesalers also offers free Local Freight shipping for orders over $399.00. Click here to view The Packaging Wholesalers local shipping area to determine if you qualify.

The Packaging Wholesalers also offer a patent pending (pat.ID#61371083) delivered pricing program. Al lorders of $1000 or more are shipped freight free anywhere in the continental USA !

Tax Exempt Status
How do I get a Tax Exempt Form?
You may request a tax exempt form by calling 1-800-JIT-9121. The Packaging Wholesalers must have this form on-file for your company in order to accept tax-exempt purchases.

Click Here for a CRT Form

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Privacy
What is The Packaging Wholesaler's privacy policy?
Click here to view The Packaging Wholesalers Corporate Privacy Policy

Security
Is ordering from The Packaging Wholesalers online secure?
The Packaging Wholesalers protects you while you shop at packagingwholesalers.com, so there is no need to worry about credit card safety.

We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

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Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
Dimensions
Material
Color
Strength
Minimum order quantity
Order in multiples of bundle, bale, case or individual quantities
Inventory status
Unit of measure

Product Photos
Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.

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Obtaining a Quote
How do I obtain a quote?
The Packaging Wholesalers offers special quotes for large orders and special items.

Please call 1-800-JIT-9121 for a quote, please email quotes@packagingwholesalers.com.

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Returning Merchandise
How do I return merchandise?
Call 1-800-JIT-9121 to receive a return authorization number. Please return the merchandise within 30 days. Items purchased from The Packaging Wholesalers cannot be returned more than 30 days after delivery, refunds for these items are not allowed after that time. No Exceptions. In addition, all returned items must be in unopened and arrive in unused condition to be accepted. All items returned to The Packaging Wholesalers must be clearly marked with the return authorization number provided to you by customer service. Items returned without a return authorization number will be denied for refund. No Exceptions. Please do not write on the items being returned as this will result in denial of refund as the item will become unsellable.

Note: There is a 15% restocking fee along with all applicable freight charges / 20% restocking fee for all janitorial products, mailing tubes and poly bags.

Shortage or Damaged Merchandise and Lost in Transit Orders
All claims for shortages or damaged material must be made within 24 hours of delivery. No Exceptions. All shipments to be claimed as damaged , must be signed for as Damaged Product. No Exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered  All customers that choose to ship products from The Packaging Wholesalers utilizing their own Common Carrier Account are responsible to contact their respective carriers in order to file for damage or shortage claims. The Packaging Wholesalers is not responsible for any damage or shortage claims when products are not shipped on a The Packaging Wholesalers Carrier Account. Customer specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel.

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Can't Find Product
What if I can not find a particular product?
Please contact us at 1-800-JIT-9121. Customer service representatives are available 7:30 a.m. to 5:30 p.m. CST.

Finding Products

How do I find a product?
You can find products by:
Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
Search: Type in a product name, model number or other description
Easy Order: Type in the model number from the catalog and the product will be added to your cart in the minimum order quantity.

Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click GO to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.

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The Packaging Wholesalers offers Free Delivery ANYWHERE in the continental USA!
In order to qualify for free shipping your order must meet a minimum value of $1000 / local $399.  All orders not included in local delivery area are shipped via common carrier, UPS or Fedex.

Local Shipping for Chicago-Milwaukee Area
In order for your order to qualify for Local Freight delivery, your delivery address must be within The Packaging Wholesalers Local Freight Delivery Area. Orders that qualify for local delivery are delivered on The Packaging Wholesaler's trucks ; please Click here to view The Packaging Wholesalers Local Freight Delivery Area list. If you have any further questions about shipping and delivery methods, please call 1-800-JIT-9121.

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Drop Shipments
Can I have an order drop-shipped to one of my customers?
Yes, you can have orders drop shipped to your customers by simply adding their address to your Ship To list on our website.

Order Tracking
How do I track my order?
To track your recent orders simply click on the Order Status link.

Rush Shipments/Special Instructions
Please request UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air or Local Freight 1-2 Days. We will promptly take care of your needs.

Shipping Policy
What is your shipping policy?
The Packaging Wholesalers ships prepaid and invoices you for the charges.
Your order is shipped from the nearest Packaging Wholesalers location via Local Freight, UPS, FEDEX or Common Carrier.

UPS Shipping
How do I know if my order will ship UPS?
UPS or Local Freight will be used whenever possible. However, should your order exceed UPS size or weight limits, "Common Carrier" will be selected to speed delivery to you.

We encourage all of our customers to use The Packaging Wholesalers Freight shipping if they live in Chicagoland. Click here to see the Packaging Wholesalers Local Freight shipping area.

Shipping utilizing your own Carrier Account
The Packaging Wholesalers will allow you to ship orders utilizing your own Carrier Account ; The Packaging Wholesalers will charge a handling fee to process the order and prepare your Bill of Lading for shipment. All claims for shortages or damaged material must be made within 24 hours of delivery. No Exceptions. All customers that choose to ship products from The Packaging Wholesalers utilizing their own Common Carrier Acounts are responsible to contact their respective carriers in order to file for damage or shortage claims. The Packaging Wholesalers is not responsible for any damage or shortage claims when products are not shipped on The Packaging Wholesalers Carrier Account. Customer specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel.


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